How can we help?
Find answers, learn how Your Free SOL works, troubleshoot common issues, or contact support if you still need help.
Start here
Browse the most useful resources for understanding Your Free SOL and resolving common questions.
Frequently Asked Questions
Find answers about reclaiming SOL, wallet cleanup, token burning, Pump.fun rewards, fees, security and more.
How It Works
Understand what each tool does and what happens before and after you approve a transaction.
Learn
Read practical guides about Solana rent, token accounts, wallet cleanup, token burning, wallet safety and rewards.
Security
Learn what Your Free SOL can and cannot access and what you should verify before signing.
Help with a tool
Choose the feature you were using to understand how it works and what to check if something does not look right.
Reclaim SOL
Learn how eligible empty token accounts are identified and closed to reclaim their refundable SOL rent.
Wallet Cleanup
Understand how wallet cleanup combines supported token burning and eligible token-account closure.
Burn Tokens
Learn how token burning works, what to verify before signing, and why burns are irreversible.
Pump.fun Rewards
Understand supported Pump.fun reward balances, claim requirements and the transaction you approve.
Common support topics
Quick links for some of the most common questions and troubleshooting topics.
Transaction failed
Review common reasons a Solana transaction may fail and the information to check before trying again.
Can't find reclaimable SOL
Learn which token accounts can be closed and why some accounts or balances may not be eligible.
Wallet connection and signing
Understand the difference between connecting a wallet, signing a message and approving a transaction.
Fees and VIP rates
Review platform fees, your current rate and how VIP levels affect eligible actions.
Token burning
Understand which tokens can be burned, what burning changes on-chain and what to verify first.
Pump.fun rewards
Learn about supported reward sources, assets, eligibility and claim transactions.
Never share your recovery phrase or private key
Your Free SOL support will never ask for your seed phrase, private key, recovery words, wallet password, or remote access to your device or wallet.
Still need help?
If you could not find the answer above, contact our support team and include enough information for us to understand what happened.
What to include
Providing these details can help us understand the issue more quickly:
- The Your Free SOL tool or feature you were using
- Your wallet app, such as Phantom or Solflare
- The exact error message or prompt you saw
- A screenshot, if it does not contain sensitive information
- The failed transaction signature or transaction link, if one was created
Never send your seed phrase, private key, recovery words, wallet password, or other wallet credentials.